The resolutions won’t be televised

1. Listen and make sense of stories

You might be able to find who’s been involved in an innovative project before that’s saved time and money but how do you come up with an innovative idea?

2. Get people together to make stuff that matters

So now we’ve listened to people and made sense of their networks and stories, we can start building relationship and mobilising people’s resources, their energy, creativity and goodwill.

3. Join up the dots to involve everyone

We may have mobilised the innovators to help us tackle problems, but the strength of innovators is often at the edge of what we do, not at the centre, so how do we scale up innovations so that the wider public can benefit, especially those not online?

4. Transform services by transforming ourselves

The following quote captures the lesson I’ve learnt. “Transformation isn’t just about transforming services, it’s about transforming ourselves, it’s a new way of thinking, it’s a new mindset.”



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