Starting from people: using user journeys to develop systems change

1. Grounding organisational transformation at a neighbourhood level

2. Starting with people’s everyday needs as a way to get people fit and active

3. Making the change stick right from the start

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Head of Policy Design, Scrutiny & Partnerships @newhamlondon #localgov Co-founder of #systemschange & #servicedesign progs. inspired by @cescaalbanese

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Head of Policy Design, Scrutiny & Partnerships @newhamlondon #localgov Co-founder of #systemschange & #servicedesign progs. inspired by @cescaalbanese

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