New operating models for local government

  • Strong leadership
  • Political buy in
  • Resource to dual run
  • Engagement and communication
  • Cultural change
  • Looking ahead and taking the time to plan to get things right
  • Risk friendly & agile governance
  • Viewing the financial situation in a different light to only focusing on where cuts can be made
  • Wider acceptance and knowledge of complex systems, i.e. outcomes are emergent properties of system vs specifically attributable to intervention
  • Becoming the norm
  • Community of practice for support as you’ve bringing in new operating models
  • Start somewhere, go everywhere! I’m looking to speak with different colleagues and stakeholders
  • Find out where the ‘energy’ is to do things differently, and start there initially
  • Make people curious!
  • Demonstrating effective outputs
  • Structure change
  • Learn from the voluntary & community sector



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Head of Policy Design, Scrutiny & Partnerships @newhamlondon #localgov Co-founder of #systemschange & #servicedesign progs. inspired by @cescaalbanese