Intrinsic by design

noelito
2 min readNov 28, 2020

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“It’s the imperfections that people cherish…they allow you to play with the elements…to help you understand what you can control and what you need to let you go.”

In this talk, @Julie_Burstein describes how dyslexics can better understand sentences through being sung, because of the flow in the language. Sometimes what society defines as short comings or special needs can also become special skills…but only if you encourage people to use all their senses, not just carry out a task mechanistically. It’s perhaps what separates invisible citizens from lifestyle hackers — the confidence that someone has given them to uncover their intrinsic motivation, their inner mission. Which is why it’s becoming clearer and clearer why the @hublaunchpad is not focusing on solutions, but on missions.

In another Ted Talk, @hannahbrencher asked people to write to her so she could write to them, because her mother didn’t use email and wrote to her by paper. When she arrived at NYC got depressed and wrote letters to stranger. Now people write others to strangers. Knowing they may never meet and through a form of communication that is much slower & less connected. So why would people write letters to strangers? You’ll need to check out @moreloveletters to see for yourself, but it makes me think that we mainly focus on designing services based on extrinsic needs customers express.

It’s our intrinsic motivations that are most difficult to identify and yet closest to our values. Understanding people’s intrinsic motivations would help understand what would motivate them to help each other, which we mapped out recently.

What if we switched it and tried to understand people’s intrinsic motivations?

  1. What deep down motivates you to get up in the morning?
  2. What are the activities you get involved in where you lose sense of time?
  3. What services mobilise people’s intrinsic motivations?

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noelito
noelito

Written by noelito

Head of Policy Design, Scrutiny & Partnerships @newhamlondon #localgov Co-founder of #systemschange & #servicedesign progs. inspired by @cescaalbanese

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