How do you change the system three steps at a time?

1. Blend the experimental and the systemic

2. Don’t need to do everything at the same time

3. Develop communities of practice around the ideas you’re developing

4. Continue researching even while you’re prototyping

5. Don’t just meet people’s needs, challenge what they need

6. Test different social norms

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Head of Policy Design, Scrutiny & Partnerships @newhamlondon #localgov Co-founder of #systemschange & #servicedesign progs. inspired by @cescaalbanese

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Head of Policy Design, Scrutiny & Partnerships @newhamlondon #localgov Co-founder of #systemschange & #servicedesign progs. inspired by @cescaalbanese

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