London Policy & Strategy Network and Public Policy Design Community invites you to a conversation and discussion on 8 June with Kate Tarling, author of the best-selling book The Service Organization. She will talk about why making better services ultimately means making better service organisations.
All organizations are becoming service organizations. But most weren’t built to deliver services successfully, end to end — and the human, operational, and financial impacts are abundantly clear. Yet default working practices (governance, planning, funding, leadership, reporting, programme and team structures) inside large organizations haven’t changed. Rather than modernise just one service at a time, it’s the underlying organizational conditions that need to be transformed — anything less is futile.
About Kate Tarling
Kate Tarling works with large organisations to develop the conditions and practices for everyone to deliver better services by default.
She does this through consulting and training, and regularly advises boards, executives and teams as founder of a services company. She previously held senior service leadership roles in the UK government as well as the private sector, across design, operations and strategy.
Kate is the author of the best-selling book The Service Organization and has spoken on service organisations as guest lecturer at Harvard University, UCL, the University of Toronto, as well as Google, the Estonian Government, and the British Institute for Government.
