How can safaris help us design better outcomes?

  • what we know about the world where we challenge our unconscious biases and instead experience how different people live their lives
  • what our role is beyond a service provider to one which is just as much a sense maker, storyteller, facilitator, movement builder or protector
  • how we work in a way where we don’t come with ready-made solutions, but instead test and learn in a way that encourages challenge
  • how we work in the open to develop creative ways to tackle issues and challenge ourselves and others to constantly put our communities first
  • How to move beyond the feeling of needing to tackle too many issues at once?
  • How to channel the enthusiasm and expectations of lots of people wanting to do different things to tackle the problems?
  • How to rebuild trust with the communities the council has engaged with countless times not always leading to action?
  • How to embed and scale the change we’re going to be testing?
  • How to balance the simple quick fixes and the deeper more complex change needed?

1. How do you immerse yourself in a service to understand how it works and makes people feel?

2. How do we constantly challenge what we think we know and don’t know?

3. How do we focus on issues that can mobilise people around a common cause, while being flexible enough to be able to adjust our hypothesis?

  • Build alliances around the issue with key players
  • Focus on emerging issues that are difficult to understand let alone solve
  • Understand what you need to “design out” and who you are “designing for”
  • Mobilise people’s skills to “design out” the issue and organisations to change their strategies
  • Share the lessons you’ve learned so other people can pick up the baton and change the culture

4. How do we take ourselves out of our comfort zones while remembering to look after ourselves?



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Head of Policy Design, Scrutiny & Partnerships @newhamlondon #localgov Co-founder of #systemschange & #servicedesign progs. inspired by @cescaalbanese