In a programme I developed, we’ve mapped different variables of the system, from unmet needs to the user journey. The Service Design Salon asked people to map service design from their perspective and then map out the main players, issues & opportunities within their professional sector. What the salon was trying to create was a network where people were more aware of the issues that people were facing in their field so that others could help them tackle these.
@Harvardhbs went and mapped the “networks of help” in @ideo the service design organisation. The CEO of IDEO @tceb62 argues that they do this because “the more complex the problem (that their organisation is asked to tackle), the more help you need”.
In other organisations, they figured out that “workers with the most connections often shared, which with an engineer named Harry…because he was particularly skilled…at asking good questions”.
Who do you turn to when you are stuck with a problem?
What is it about them that bring you to ask them for help?
What could you learn from them in how you could help others?
How could you apply this to your organisation?
1. Print out a high level structure chart of your organisation
2. Put a big black circle on the department where you are
3. Think of who are the three people you would ask first for help:
Orange: If you were stuck with how to carry out a task
Green: If you needed advice to help you make a decision
Purple: If you were confused what your employer had asked you to do
Red: If you needed someone to help you resolve a conflict
Blue: If you were feeling down
4. Put a dot with the colour identified in the respective departments where those people work
5. Draw a line between yourself and each of them
6. Think how important that help is to you
Draw a thin line if that person was away but you could solve the issue yourself
Draw a thick line if that person was away and you couldn’t solve the issue yourself, but it wouldn’t affect your work
Draw a very big line if that person was away and you couldn’t solve the issue yourself and this affected your work, stressed you out and was noticed by others
7. Ask each of those people you’ve identified to do the exercise themselves
How could you use this approach for Covid 19?
