A butterfly can change the world. I remember learning this at university and was reminded of it recently watching Adam Curtis’ mind-blowing documentary “Can’t Get You Out Of My Head”. Set over six episodes, Curtis starts by taking us on the journey of a Trinidadian immigrant, a Chinese actress, an…

https://www.eurotunnel.com/uk/holiday-ideas/what-to-do-in-annecy,-the-enchanting-%E2%80%98alpine-venice%E2%80%99/ Every time we went on holiday to visit my grandparents in the Alps, we carried out a Tour de France from the windy jet white cliffs of Dover to the sunkissed and also snowcapped French Alps. We crossed through the mountainous coal mines of the Pas de Calais, the…

I spoke at the IMECE summit which was focused on the changing role of public servants, and how we make the unusual more usual. Here is what I said! I was just on the cusp of leaving Camden, so much of it is focused on that area! Why is innovation needed? I always come…

https://fineartamerica.com/featured/native-american-circle-of-life-jessica-hallberg.html Over the last few years, we’ve seen our societies polarise around divisive issues, be it around Brexit, lockdown and more recently, the monarchy. Often the tools used to sound out the population reinforce that division, like opinion polls or referendums. You can almost predict the result will be each…

https://www.gettingsmart.com/2016/08/managing-students-success-intentional-intervention-system/ There’s an increasingly greater proportion of people looking for public services to take the lead and adapt to the changes that the pandemic will bring. This is the case with leading to responding to the pandemic but also with tackling the climate crisis. Will, that translates into the public…

https://www.sciencedirect.com/science/article/abs/pii/S0003687009001136a We often work with people as if the only insights relevant to use are the experience and needs they have towards a service — i.e. renewing a blue badge — an issue — i.e. getting a job — or a neighbourhood. But their experiences and expectations are shaped by…

https://www.abtasty.com/blog/framing-effect-ux-testing/ In this practical and uplifting blog, Alice Sachrajda says “just as every story has a beginning, middle and an end so does the pandemic. But the difference is, this is a story that hasn’t been written yet. It’s an open book and we all have a role to play in shaping the story that unfolds”. There are also more great “Tips for framing covid19” from Ella Saltmarshe. And the Frameworks Institute are “pulling guidance from twenty years of framing research and practice to help advocates and experts be heard and understood in a time of global crisis” in a series of briefings.

Join us to discuss why making better services ultimately means making better service organisations and sign up now! London Policy & Strategy Network and Public Policy Design Community invites you to a conversation and discussion on 8 June with Kate Tarling, author of the best-selling book The Service Organization. …